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How do I start?
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Following four simple steps are required to get started with us.
- Sign up - Sign up on the Order page of www.ahb.ca. Write down your username and password in a safe place.
- Add domain - By using your new username and password, log-on to the members page on www.ahb.ca. Follow the userfriendly menu and add your domains to your account.
- Receive instructions - After adding the domain to your account, please give us some time to set up your web site. It is usually 5 to 6 hours during business hours (9am to 5pm mountain time 7 days). If add domain submissions are received after business hour, then sites are set up next day morning. After setting up each site, we will send you an email with detail instructions on FTP, email management etc.
- Modify DNS - If you registered the domain through any company other than our site www.domainforless.net, then you have to modify name server information so that the DNS start pointing towards our name server. Most of the time, you will be able to make this change online by going to the web site of your registration service providing company. Any change in DNS need to be propagated over the internet and this time could be from 6 hrs to 48 hrs. No one has control on this.
- FTP - When DNS propagation is complete, if you type your domain on any browser, you will see your site displaying "this site is under construction .....". At this time you can upload your files by following our FTP instructions. At the same time you should be able to create your email accounts also.
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My site is hosted by another provider, how can I move the site without any down time (Pre-Publishing)?
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When you have a web site which is already up and running with another provider, follow
the procedure below:
- Submit the domain on the "Add Domain" page of Insta.biz
- We will set up the site on our server and allocate a temporary IP address.
- We will send you an email with the IP address and procedure to upload with FTP.
- Upload your files according to this procedure.
- Check and make sure everything is working fine. At this stage you can access your site by typing the IP address only.
- Modify the DNS information so that your domain starts pointing towards our "Name Server". It takes about 24 to 48 hours for this information to be propagated over the Internet. During this time, when someone types your domain name in their browser, he/she will see
your site either on the previous server or on our server. At the end of this propagation period, your site will be available only from our server. At this point, you may notify your previous provider to delete the site from their server.
Note: If, you require Pre-Publishing please mention it in the features or additional request while adding the domain to your Insta.biz account through the add domain form.
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How do I avoid email downtime?
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To avoid email downtime the following steps need to be taken before modifying the DNS:
- Set all emails on the old server to auto-forward to a third party email address or ISP provided email address.
- We will create a "catchall" email on the new server (our server) and set it to auto-forward to the same third party email address or ISP provided email address.
- Modify your DNS information and propagation will begin. During this propagation period emails will either go to the old server or to the new server. In both the cases, emails will be instantly forwarded to the third party email address or ISP provided email address.
- At the end of propagation period, you may cancel the email forwarding as well as create more POP email accounts on the new server.
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What type of server will my site be hosted on, Unix or Windows NT/2000?
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Insta.biz hosts web sites on the Windows NT/2000 platform.
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How do I administer email accounts?
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We have an email instructions page set up for our users, please click here for instructions.
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| 6. |
Is there any setup fee when I add a domain to my account?
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No, there is no set up fee to add a domain to your account.
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| 7. |
How many POP3 accounts can I have with one account?
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Each POP3 account must have a minimum of 1MB of space allocated to it. ie. with 100MB of space you can have maximum of 100 POP3 accounts.
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Once I sign up will I get technical support for FTP, Email, etc?
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Most of the FTP and email related questions are answered in the host support section
under email setup or FTP and Frontpage. If you need additional help please email the question to us. Our
support team will be more than happy to help you.
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Which mode of support do you prefer, email or telephone?
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It has been proved that email support is more effective, because all problems are
documented and can be tracked easily. Our response time for emails is typically
5-6 business hours.
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How do I sign up for an Insta.biz account?
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It is very simple to sign up for an Insta.biz account. Fill out our online Order form and
submit it. We will set up your account immediately. You can go to the Add Domain form and
start by adding your domain name to your account immediately after signing up for an Insta.biz account.
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How do I add my domain to my Insta.biz account?
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Once you sign up online for an Insta.biz account, you can log on to your Member page and
submit your domain. You can add your domain name immediately after signing up for an Insta.biz account.
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How long will it take for my site to be set up on your servers?
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We will set up your site within 3-4 business hours and send you a confirmation by email.
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Why am I not able to see my web site even after 10-12 hours?
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If you have modified the Name Servers for your domain or signed up for a New Domain, it
will take 24-48 hours for you to be able to see your site on our servers. The reason
for this delay is that when name servers are modified or a new domain is registered, this
information has to be propagated across the Internet before you will be able to see the changes.
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Can I have my own name servers for my domain?
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Yes you can have your own name servers for your domain. We can register and maintain
your name server for you. Your name servers will be ns1.yourdomain.com and ns2.yourdomain.com
with two unique IP addresses. yourdomain.com will be your domain name. All of your domains will
show your name server information when searched for through any WHOIS search. The charge for
this service is $100 CAD per year and you will have to transfer your domain to us.
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Can my site be set up so that www.mydomain.com and mydomain.ca both point to the same web site?
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Yes.
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Do you host international domains?
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We host all domains authorized by ICANN including all TLDs and country codes.
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What is the minimum amount of time that I have to sign up for?
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The minimum time that you can sign up for an Insta.biz account is 3 months.
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| 18. |
What is the path to perl?
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#!/usr/bin/perl
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What is the path to sendmail?
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/usr/sbin/sendmail
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Do I get telnet access?
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No, we do not provide telnet access to our servers.
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Will I be able to change and update my web pages on a regular basis?
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Yes, you will be able to update your web page at any time using FTP or FrontPage. There
are no additional charges for updating your web site, so you can update it as often as
you like. If you need more information on how to do this, see the
FTP and Frontpage section
of our support page for instructions.
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| 22 |
How do I register a domain name?
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Insta.biz provides domain name registration services, please
click here to get started.
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| 23 |
How much does additional disk space cost?
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Can I get a dialup account with you?
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| 25 |
Can I use both FrontPage and FTP to upload my web site?
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| 26 |
Can I delete my admin user and recreate it?
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| 27 |
How many options do I have to make payments?
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